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Full Time Business Systems Analyst - RSSS - easyhome (Mississauga)

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Easyhome is currently seeking a Business Systems Analyst - RSSS. The BSA will oversee all aspects of the RSSS Lease-To-Own application under the broad general direction of the Director, IT Services.

 

Business Systems Analyst - RSSS, IT Services

 

You will report directly to the Director, IT Services. IT Services is a department in which roles and personnel will evolve as customer needs and technologies change. You will carry out tasks and responsibilities in a supportive and collaborative manner with other members of the IT Services department in order to provide exceptional customer service to clients as well as those in the Support Centre.

 

PRIMARY RESPONSIBILITIES:

 

  • Work directly with the business users including senior management to identify, define, interpret and clarify scope of problems/issues in terms of system requirements and processes
  • Organize business information during the requirement gathering process.
  • Develop detailed change request documentation and work directly with the vendor during the development process.
  • Manage the configuration and customization of the RSSS application used by the organization including documentation, testing and training
  • Manage application access controls and security profiles
  • Provide expertise and guidance on the effective use of the RSSS system
  • Document data sources and provide guidance to the data analyst(s) and other corporate users as to how and where to obtain data
  • Coordinate the development of core and custom reports
  • Perform other related duties as assigned

 

QUALIFICATIONS:

 

  • A minimum of 5 years in-depth experience managing business applications
  • Computer Science or related degree
  • Experience with retail Point of Sale systems or Lease To Own systems an asset
  • Proven Project Management skills
  • Excellent customer service skills
  • Exceptional oral and written communication skills in English
  • Experience in developing and delivering training material
  • Experience leading User Acceptance Testing, identifying test data attributes, and writing detailed test cases

 

ATTRIBUTES AND COMPETENCIES:

 

  • Ability to understand business requirements and relate this to application, data requirements and design
  • Show initiative and creativity in providing solutions
  • Possess a sincere desire to provide excellent customer service
  • Capability to prioritize and multitask; organized and detail-oriented
  • Ability to advise clients in a clear and concise manner
  • Strong interpersonal skills
  • Ability to work effectively in a fast-paced and high demanding environment

 

We offer a competitive salary, an annual incentive plan, benefits, and growth opportunities. We thank all interested applicants; however we will only be contacting those which possess the skills and qualifications as outlined above. Potential employees will be required to complete reference checks as part of the pre-employment process.

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